Modern Ford of Boone

Reviews about Modern Ford of Boone

• Ric Middletown

  Feb, 22 2018
  ★ ☆ ☆ ☆ ☆
  Great sales experience, good vehicle, however my privacy is gone forever. Salesman was very helpful. Even arranged transit of my new vehicle for home delivery which i thought was great and closed the deal for me. Now my home phone, cell phone and every other bit of information given to this location is being harassed by after market warranty companies targeting me specifically to the vehicle i purchased. junk mail, robo calls all hours of the day. i was explicit with my instructions not to share my information. Lesson learned, I will not even consider this place again.
  
  Edit: 11/14/17
  I have attempted with no luck to reach the person(i will avoid names) that the operator directed me to with no success. Tired of trying. Additionally, On 8/13/17 the rear end of this vehicle, literally fell apart leaving us stranded about 2.5 hours from home. The damage was so sever, the entire rear housing requires replacement. NO we do not 4x4 offroad this vehicle. This occurred on an interstate HWY 74.
  The warranty does not cover non ford vehicles for rentals. i was stuck with no options but to rent what was convenient to me or walk home. my rental claim was denied by Ford. The Truck is still at a separate dealer(do not trust this location for stated reasons) It is 2 literal months without a truck and rentals at our expense for almost 1 month. The anticipated repair under warranty is sometime in December. The dealer i am working with on the warranty repair, stated the vehicle should not have been sold as is due an obvious prolonged issue. They are working with me as well as they can to accommodate our expedite request. they have at their expense allowed us a service rental until repairs are completed, which is nice, but should not be necessary. So we are paying for a truck we do not have, the warranty is evaporating while it sits on a FORD dealers lot. Ford will not extend the warranty to cover the period in their possession. I am DONE with FORD. period.

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